Terms of Sale

Please read these Terms of Sale carefully before placing your order. By purchasing from our website, you agree to the terms outlined below.

1. Seller Identification

All products sold on this website are supplied and fulfilled by Safer Optics Sdn Bhd (Company No. 0886208H), a licensed optical provider operating in compliance with Malaysian regulations, including professional optical practice standards set by Majlis Optik Malaysia (MOC).

2. Non-Prescription Products

For non-prescription eyewear products, including but not limited to:

Plano (zero power) blue light blocking glasses,
Children's blue light glasses,
Sunglasses,
Over-The-Counter (OTC) reading glasses (fixed magnification lenses, e.g., +1.00 to +3.00),

the following conditions apply:

Products are sold as-is based on the specifications and designs listed on our website.
Customers are responsible for reviewing product descriptions, sizing guides, and specifications prior to purchase.
Minor color variations may occur due to screen displays or lighting differences. Actual product colours may vary from those displayed on your screen and are not considered as defects.
Size guides and age ranges are provided as approximate references only. We do not guarantee a perfect fit based solely on age or listed measurements.

Non-prescription eyewear (including blue light glasses, sunglasses, and OTC reading glasses) is intended for general lifestyle use, UV protection, visual comfort, or basic near-vision assistance.

These products are classified as non-prescription and do not require a personalized vision prescription. OTC reading glasses are pre-manufactured with fixed powers and are designed to support individuals with presbyopia or mild near-vision needs. They are not custom-prescribed medical devices.

By placing an order with us, you acknowledge that the eyewear selected is intended for general vision support or lifestyle use, and not for individualized optical correction based on a professional eye examination.

3. Prescription Products

In accordance with the Medical Device Act 2012 (Act 737) and the current Medical Device Authority (MDA) regulations:

Prescription lenses and contact lenses are classified as regulated medical devices.
A valid prescription issued by a licensed eye care professional is required for the purchase of all prescription lenses.
Our website’s online self-checkout is limited to non-prescription products only, including plano lenses, blue light glasses, reading glasses, and sunglasses.

However, we do offer prescription eyewear services through a manual order process. Prescription eyewear orders are accepted and fulfilled:

under the direct supervision of a licensed optician, and
only after the submitted prescription has been reviewed for suitability and accuracy.

For personalized assistance, you may:

Submit your prescription directly to our customer support, or
Visit our licensed retail locations for a full eye examination and in-store fitting.

4. Order Acceptance

Placing an order on our website does not constitute a binding contract until your order has been reviewed and accepted by us. We reserve the right to:

Decline or cancel any order if it does not meet dispensing guidelines.
Contact you for clarification regarding your order if necessary.
Decline or cancel any order if product availability or other conditions prevent fulfillment.

5. Delivery

We strive to process and ship your orders as quickly as possible. Please note:

Delivery timelines provided are estimates only and may be affected by courier operations or unforeseen circumstances.
Safer Optics is not liable for courier delays once the package has been handed over for delivery.

6. Returns and Exchanges

Products may be eligible for return or exchange subject to our Return Policy, provided they are unused, undamaged, and returned within the specified timeframe.
Products are covered under standard manufacturing warranty for visible defects but are not eligible for return or refund for change of mind or sizing errors.

For any issues regarding defective items, customers must contact our support team within 7 days of receipt, with accompanying photos and order details for review.

7. Limitation of Liability

While we take utmost care in dispensing and delivering your optical products, Safer Optics Sdn Bhd shall not be liable for:

Colour discrepancies between online displays and actual products,
Misinterpretation of product descriptions or sizing,
Sizing or fitting dissatisfaction based on general size or age guides,
Incidental, indirect, or consequential damages resulting from use or inability to use our products.

Thank You for Choosing Safer Optics

Your vision is precious to us. We are committed to providing products and services with the highest standards of care, compliance, and professionalism. For any enquiries, please contact us at hello@saferoptics.com