FAQ

Each pair of SaferOptics glasses is made to order locally at our laboratory. Once we receive your order, the team at our laboratory will process according to the type of item you purchased. The process includes high precision lens glazing - scan, cut, trim and fit into the frames. Then, it goes through a strict quality control procedure - adjustment, surface checking, cleaning and disinfection before it is packed securely in a protective casing.

We use Medical Grade and KKM certified disinfectants in our cleaning process. As part of our safety measures, our laboratory is maintained in a Cleanroom and controlled environment where pollutants like dust, airborne microbes, and aerosol particles are filtered out in order to provide the cleanest area possible.

• Other Regular Lenses: The lens features a reflective blue coating, UV400 protection with blue blocking lens properties which has a yellowish tint.

• SaferOptics UV420 Basic Lenses: Advanced anti-reflective premium coating, UV and High Energy Visible light (HEVL) protection up to 420 nm. Clear lenses without yellowish colour/tint. Comes with a 1-year warranty against manufacturing defects.

• SaferOptics PC 420 Safety Lenses: 420 Safety is available as an upgrade. Offers the same UV420 premium protection. Made from Anti-Break, Shatter-Proof and Unbreakable safety lens material. FDA certified for High Impact Resistance. The ultimate safety lens option, ideal for active kids (and adults!)

Blue light glasses can be introduced to children aged 3 years and above, but adult supervision is recommended at all times. While eyeglasses that are made of plastic are generally safe to be used at home, they are not unbreakable. As they are not categorized as safety / protective goggles, do not wear these glasses when engaging in sports or outdoor activities.

At SaferOptics, children's safety is our priority. Since October 2020, we have introduced FDA-Certified High Impact Resistance safety lenses, which are anti-break, shatter-proof and provides the highest level of eye protection. 

PC 420 Safety lens option is available with ALL SaferOptics eyewear range at RM70 upgrade (from frames price)

Yes! Adult styles are available. CLICK HERE TO SHOP. Most of the designs for adults are medium sized, but we also have a few Large sizes, too. Prescription and reading degree/power with 420 premium blue coat are also available.

1. Browse our online eyewear collection and choose your preferred frame style and colour.
2. Select Lens Options:
   420 Basic: Clear, anti blue light lenses. More Info
   420 PC Safety: Anti-Break, Shatter Proof, High Impact Resistance Safety lens with 420 blue light filter.
3. Add to Cart and proceed to View Cart or Check Out.
4. At Check Out, enter your contact details and shipping address. Shipping charges will be calculated at the next step.
5. Choose your payment method (Credit Card, Billplz or Bank Deposit) and click "Complete Order". Proceed to make your payment.
6. You will receive an Order Confirmation email notification. If you have created an account on our web site, you can log in to track your order status.

SaferOptics Kids eyewear collection features sizes for various age range. Small size category is suitable to fit children aged 2 to 7 years old. Medium size category is suitable for age 5 to 10. We also have a Big size category that fits students and teens aged 8 to 15 years old.

Our frames are made of soft silicone-like materials (TPEE, Ultem), making them lightweight, highly flexible and comfortable to wear. To ensure the best fit, please refer to the frame size guide available on each product page for measurements.

If you're unsure whether an older child or teen can wear them, we recommend measuring the width of their face and comparing it with the frame dimensions.

If you need help on sizes, please chat with us. We'll be happy to help!

You can add the SaferOptics Prescription Lenses to cart if you need power lenses fitted with your SaferOptics frames. We can only process orders with a valid Optometrist's or Eye Doctor's prescription. Due to different pricing on certain power range, please send us a copy of your prescription before confirming your order. We will advise and quote your lens price according to the prescription.You may email the prescription to hello@saferoptics.com or send us via WhatsApp.

We operate a licensed and registered optical laboratory with compliance to MOC (Majlis Optik Malaysia) which regulates the sale of prescription lenses. Our staff comprise of trained Dispensing Opticians and we'll be happy to answer questions relating to prescription lenses.

We accept FPX online banking (Billplz), credit card / debit card, GrabPay and Bank Deposit (manual bank transfer).

If you selected Bank Deposit, please bank in/transfer the total order amount to the account below:

Bank Name: CIMB BANK
Account Number: 8007 9696 77
Account Name: SITEJOJO ENTERPRISE

Kindly include your Order Number as the reference. After you've done this, please email us or WhatsApp +6012-446 2990 with the screenshot/bank-in slip so that we can proceed the next steps. Thank you.

Yes, please leave a remark when placing your order if you require a printed copy of your order invoice.

Our eyewear tend to sell out fast, and sometimes a certain colour or model goes out of stock. We usually restock our collections every 2-3 months. Preorder your item to make sure you get it once they become available. Please contact our customer service to preorder.

Once an order has been processed, it cannot be modified or cancelled. However, if you notice any errors or need to make changes to your contact/shipping details, please contact us immediately at hello@saferoptics.com. We will do our best to assist you before the order is shipped.

We have promotions available from time to time. To stay informed about upcoming sales and special offers, including discounts for first-time orders, please sign up for our newsletter or follow us on social media.

Yes, the prices displayed on our website include applicable taxes. However, shipping charges are calculated separately at checkout based on your location.

We deliver to all domestic addresses in Malaysia via local courier service.

Shipping charges within West Malaysia is RM6.00. Shipping charges for East Malaysia is RM10.00.

Free shipping for order total amount above RM120.

Yes. International shipping is available. Check the Shipping & Delivery page for more information on rates.

If your country of residence is not stated, please contact us to check the international shipping rates.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or Track Order Here by entering your Tracking Number / AWB provided in your Shipping Update email or Order Status page.

Orders are processed within 1-2 business days and shipped Monday to Friday, excluding holidays. Delivery typically takes 3-5 business days, depending on your location. We will provide you with a Tracking Number to monitor your parcel delivery status.

Note: During high volume/festive periods, your parcel may take longer to arrive.

Exception for Prescription Lenses:
Orders with prescription lenses may require additional processing time of 5-7 business days before shipping, as they are custom-made for accuracy and quality.

Yes, we offer free shipping within Malaysia for orders over RM120. However, Shipping Insurance is not included and can be added separately for extra protection.

Once your order has been processed and shipped, we cannot change the shipping address. If you notice an error with your address, please contact us immediately at hello@saferoptics.com.

Yes, we offer on-demand delivery via GrabExpress or LalaMove within Georgetown, Penang. If your postcode is eligible, you can select this option at checkout. Orders placed before 2 PM qualify for same-day delivery, while orders placed after 2 PM will typically be fulfilled the next day using our local delivery service.

Yes, you can select the Pick-Up option at checkout. Instead of shipping, your order will be ready for collection at our office.

Address:
SAFER OPTICS SDN BHD
107-2.05 Kompleks Adorna Gold,
Jalan Brick Kiln, Georgetown 10300 Penang.

Pick-up hours:
🕘 Monday - Friday: 9:30 AM - 5:30 PM
🕘 Saturday: 9:30 AM - 1:00 PM (Closed on public holidays)

Before coming, please inform our customer service so we can prepare your order for a smooth collection.

In the unfortunate event that you encounter a problem with the delivery — such as parcel not delivered, lost, stolen or damaged parcel; please contact our customer support to assist you.

You are advised to purchase a Shipping Protection Insurance if your order contains high value items. The insurance coverage cost is RM15. This option is available at the Shipping Method selection during Checkout. Please note that insurance claim is subject to approval upon investigation, which may take between 10-30 days.

If you did not purchase any insurance, we cannot be liable for lost, stolen or damaged goods.

• Check the packaging to confirm that all items from your order confirmation are included. 
• If anything is missing or incorrect, please contact customer support at hello@saferoptics.com or message our team.
• Include your order number and details about the issue. We will assess the situation and resolve it quickly. 
• If the error is on our end, we will send the correct item or process a return and refund.

After your order is shipped, you will receive an email that contains a link to check your Order Status. If the tracking information indicates that the parcel has not been delivered or you have concerns about the delay, please contact us at hello@saferoptics.com. If the tracking information is still updating, we recommend allowing additional time for the parcel to arrive.

Note: During high volume/festive periods, your parcel may take longer to arrive.

We offer 1 Year Warranty against manufacturing defects on all SaferOptics premium 420 Blue light lenses. For 420 Safety lenses, we have a shatter-proof and full money-back guarantee if the lens shattered (broke into pieces).

Our warranty does not cover damage from wear and tear, scratches, damage due to chemical exposure, heat or other improper use. Warranty claim is subject to manufacturer's approval and stock availability. Promo price items are not covered in our warranty.

Eyewear frames are covered in our 14-day return & exchange policy, which means you have up to 14 days from date of receipt to return the product due to defects, damage or if you have received the wrong product.

To return an item, please contact us at hello@saferoptics.com or get in touch with our Customer Support team. If your return request is approved, we will provide you with detailed instructions on how to return your item. Please make sure to have your receipt or proof of purchase ready, and ensure that the item is in its original condition—unworn and unused.

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item. This policy applies to purchases made directly through our website, www.saferoptics.com. If you purchased an item from a reseller or retailer, please return it according to their specific return policies.

To exchange an item for a different size or color, please contact us at hello@saferoptics.com. Once we inspect the returned item and approve the return, we will process your exchange order based on stock availability. Note that exchanges are separate orders and may incur additional shipping charges.

You can contact our customer service team in the following ways:-

• WhatsApp: (+6012) – 446 – 2990
• Email: hello@saferoptics.com

Product colors may appear different on your screen due to device settings, monitor calibration, and lighting. While we strive for accuracy, we cannot guarantee that the color you see will match the actual product color.

Color differences due to monitor settings are not valid reasons for returns. Please review product images and descriptions carefully before purchasing. If you have any questions, contact our customer support for assistance at hello@saferoptics.com

We provide a size guide to help you choose the right fit, but slight variations may occur. Please check the guide before purchasing, as we cannot accept responsibility for sizing errors. If your item doesn’t fit, refer to our return policy for instructions on returns or exchanges.

If you are unsure about the size, we recommend contacting our customer service for advice or reviewing customer reviews for more insights. Our size guide can provide measurements for each size, but if in doubt, we suggest reaching out before placing your order.

If your item does not fit, you can return it as long as it is in its original, unused condition. Please note that we do not cover incorrect-size purchases, and returns or exchanges depend on availability and our return policy.